Returns & Exchanges
For orders placed within Australia, full priced items, that are unworn and have not been altered, can be exchanged or returned. A return request must be submitted and your Hobes must be received by our warehouse within 30 days of purchase date. *All December orders have an extended return & exchange window through January 31st.
For orders placed outside Australia, full priced items, that are unworn and have not been altered, can be returned, but not exchanged. A return request must be submitted within 30 days of purchase date. If you wish to exchange, please return you Hobes for a refund and place a new order through our online store. *All December orders have an extended return & exchange window through January 31st.
Items purchased via Afterpay are eligible for exchange, or store credit only. No refunds.
Sale items are final sale and cannot be returned or exchanged. Gift Cards are final sale and are non-refundable.
FLASH SALE/PROMOTIONAL ITEMS
Items purchased during a flash sale or promotion are eligible for exchange, or store credit only. No refunds.
Please follow these steps to complete your return.
1) To initiate a return, you must submit a return request within 30 days of purchase date. You will receive a response within 24 hours, or on the next business day.
2) Once you have a Return Authorization number, please send your Hobes back to:
Hobes c/o DMC - Returns
Order # _ _ _ _ (insert your order number here!)
26 Dougharty Road
Heidelberg West, VIC 3081
3) The customer is responsible for shipping returns to our warehouse, we do not cover the cost for return shipping. We cannot accept liability for an item until it is received by us, so please keep a record of your tracking for proof of delivery.
4) Exchanges will be processed within 48 hours of the items being received. We offer free shipping on your first exchange; any additional exchanges will be charged a $9 for shipping.
5) Refunds will be credited to the original payment method, shipping costs are non-refundable.
***Sizing up? Hobes should be a firm and snug fit on arrival, as they will loosen with wear, around half a size. If they feel tight, but comfortable in length, we suggest sticking with your current pair. Please email firstname.lastname@example.org if unsure!