Returns & Exchanges
For orders placed within Australia, full priced items (including full priced items purchased with a discount code), that are unworn and have not been altered, can be exchanged or returned. A return request must be submitted and your Hobes must be received by our warehouse within 30 days of purchase date.
For orders placed outside Australia, full priced items (including full priced items purchased with a discount code), that are unworn and have not been altered, can be returned, but not exchanged. A return request must be submitted within 30 days of purchase date. If you wish to exchange, please return you Hobes for a refund and place a new order through our online store.
Sale items are final sale and cannot be returned or exchanged.
Please follow these steps to complete your return.
1) To initiate a return, you must submit a return request within 30 days of purchase date. You will receive a response within 24 hours, or on the next business day.
2) Once you have a Return Authorization number, please send your Hobes back to:
Hobes c/o DMC
RA # _ _ _ _ (insert your RA number here!)
26 Dougharty Road
Heidelberg West, VIC 3081
3) The customer is responsible for shipping returns to our warehouse, we do not cover the cost for return shipping. We cannot accept liability for an item until it is received by us, so please keep a record of your tracking for proof of delivery.
4) Exchanges will be processed within 48 hours of the items being received. We offer free shipping on your first exchange; any additional exchanges will be charged a $9 for shipping.
5) Refunds will be credited to the original payment method, shipping costs are non-refundable.